Cancellation:

We will process the order within 24 hours after you place the order, and send the goods within 48 hours after 24 hours. If you cancel the order within 24 hours, you will receive a refund immediately. If you cancel the order after 24 hours, we will immediately notify the logistics department and you will receive a refund within 48 hours of submitting the refund.

Return & Exchange:

1. Return conditions
Free return within 14 days, you need to bear the return shipping fee, FUMUTEAM will refund the full amount within 24 hours after receiving the return.

Returns are not allowed after 14 days.

2. Exchange conditions
The product is not damaged and does not affect the secondary sale. You need to provide the order number, product photos, and return waybill number. We will re-send the product you need within 24 hours after receiving the product.

3. Return and exchange process
Step 1: Please send an email to the customer service email address and state your needs. We will process this return application within 24 hours and give you a reply with the processing result;
Step 2: After receiving the email you sent, the customer service will process the order and send you an email. Please follow the steps in the email to return or exchange the product. You need to send it back within 7 days, update the tracking number and send an email to the customer service email address;
Step 3: We will re-ship and update the tracking number within 24 hours of receiving the return or exchange;
4. Return address: FUMUTEAM, No. 500, Shuixiu Street, Wujiang District, Suzhou City, Jiangsu Province, China
5. Return shipping fee
(1) Situations where you need to bear the shipping fee: Return within 14 days, when the exchange is sent out;
(2) Situations where FUMUTEAM needs to bear the shipping fee: When the exchange is re-sent

Refund

1. Refund amount: Full refund
2. Refund process:
(1) After the website receives the returned product, it will process the order within 24 hours and immediately refund the full amount.
(2) If you do not receive a refund, please send an email to the customer service email address

After-sales contact information
Tel: +56 18852986059
Email:fumuteam@gmail.com
Return & Exchange Adrress: FUMUTEAM, No. 500, Shuixiu Street, Wujiang District, Suzhou City, Jiangsu Province, China
Note: Please note that for any return or exchange application, please contact the official website with the attached contact email. No return or exchange without prior application will be accepted.